+ What are the DNS Numbers?
208.95.136.5
208.94.136.6
208.95.136.10
+ What are the router settings?
wan type, ethernet, dhcp (automatically assigned addresses) your router should automatically get the information (tcp/ip address, dns info, etc.) from our system. Most routers will work as shipped.
+ What routers are compatible?
all ethernet routers should be compatible with our connection. We terminate our connection with a male ethernet connection.
+ Is a router required?
No, a router is reccomended but not required. If you do not use a router, it is extremely important to make sure that your computer has an up to date & operational firewall & security software
+ What happens if the antenna is damaged in a storm?
Fourway owns the antenna/radio. If it is damaged in a storm it is our responsibility to repair the connection up to where it connects to your router or computer. The router & other equipment that connects to our internet connetion is the responsibility of the customer.
+ What if I get your service & it doesn't work well?
You may cancel your service any time in the first month for ANY reason. You will receive a full refund, both for the installation & service charges. If we are unable to deliver reliable service after the first month, your service agreement can be cancelled, without obligation.
+ How fast is the service
Since we use a variety of technologies to deliver our service, the exact speeds attained at any connection will vary depending on the equipment used to deliver the service. The equipment used essentially falls into one of 2 categories. Line of sight (LOS) and Non Line of Sight (NLOS). Higher speeds & more reliable connections are possible with LOS systems. Fourway always uses LOS when possible. NLOS is used when trees or other obstacles make it impossible to deliver using LOS.
LOS (Line of Sight) connections will peak at aproximately 10 Mb/Second
NLOS (Non Line of Sight) connections will peak at aproximately 3 Mb/Second
+ How is Fourway's connection different than satellite internet?
We use wireless technology go send the internet data from your location to one of our communications sites (towers). This means we are going a much shorter distance to the internet than a satellite connection. Satellite internet connections require sending your data to a satellite that is more than 22,000 miles away. Since it takes at least 4 trips to & from the satellite for communications to occur, the distance guarantees that your latency will be a minimum of 500 ms (milliseconds), Our connections travel just a few miles, so the latency is typically at least 10 times better (faster). Fourway's connection is also much less affected by weather conditions than satellite, since it travels through much less atmosphere.
+ Is Fourway's system compatible with my company's vpn
Yes, our system is compatible with all vpn systems. All customers receive a real TCP/IP (Internet) address.
+ Will my Playstation, or Xbox work.
Yes, our system is compatible with virtually all gaming systems. Our low latency will make you more competitive in gaming scenarios.
+ I want to work from home, will Fourway's system work.
We have many customers working from home. Our system is compatible with virtually all systems designed to allow people to work from home. (vpn, rdp, citrix, gotomypc, etc.)
+ Registering a Domain Name, what's it all about?
Having your own domain allows you to have a web site that people can access by typing www.yourdomainname.com into their web browser. It also allows you to receive email addressed to [email protected]. If you operate a business you should consider registering (or having it registered for you) a domain.
If you choose to register your domain yourself, listed below are the steps involved in the process.
1. FIND A NAME THAT YOU ARE SATISFIED WITH.
There are several websites that can help you find a name that is available & suitable for your use.
2. REGISTER THE NAME.
A name can only be registered once. Even if you don't have immediate plans create a website, you should register the name so that it is available when you want to use it.
3. ARRANGE TO HAVE THE WEB SITE HOSTED.
You must arrange with an Internet Service Provider to host the website. you can expect to pay monthly fees to maintain the site & there may be a setup fee. these fees typically run approximately $20.00 per month (Fourway's rate).
+ Can my City or Subdivision prevent me from installing your antenna
the Federal Communications Commission has rules that prevent unreasonable restrictions on the installation of our equipment (antenna). the following is a link to the fcc's site for details
http://www.fcc.gov/guides/over-air-reception-devices-rule#QA
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